Last updated: 27th April 2026

Your privacy is important to us. This Privacy Policy explains what information we collect when you use Hey Travellers, how we use it, and the choices you have.

1. Information we collect

When you use Hey Travellers, we may collect the following types of information:

Information you provide

This may include your name, username, email address, country, language, profile details, or any other information you choose to provide.

Device and usage information

We may collect basic technical information such as your device type, operating system, IP address, app performance data, crash reports, gameplay activity, and how you interact with the game.

Game content and activity

We may collect information related to your progress in the game, achievements, preferences, in-game actions, and any content you choose to create, upload, or share.

Purchases

If the game includes paid features or in-app purchases, payment processing may be handled by third-party platforms such as app stores or payment providers. We do not directly store full payment card details.

Location information

If the game uses location-based features, we will only collect location information with your permission. You may disable location access through your device settings.

2. How we use your information

We use your information to:

• Provide, operate, and improve the game

• Save your progress and preferences

• Fix bugs, crashes, and technical issues

• Respond to support requests

• Improve gameplay, features, and user experience

• Keep the game safe and secure

• Prevent fraud, abuse, or misuse

• Comply with legal requirements

We may also use limited information to send important updates about the game, such as changes to our terms, policies, or services.

3. Sharing your information

We do not sell your personal information.

We may share limited information with trusted service providers who help us operate the game, such as hosting providers, analytics tools, customer support tools, payment processors, and security services.

We may also share information if required by law, to protect our rights, or in connection with a business transfer such as a merger, acquisition, or sale of assets.

If the game allows you to share content publicly, such as usernames, scores, or in-game posts, that information may be visible to other players.

4. Third-party services

Hey Travellers may use third-party services, such as app stores, analytics tools, advertising networks, or login providers. These services may collect information according to their own privacy policies. We encourage you to review their policies separately.

5. Your choices and rights

You may request to access, update, correct, or delete your personal information by contacting us.

You may also control certain permissions, such as notifications or location access, through your device settings.

Some features of the game may not work properly if certain permissions are disabled.

6. Children’s privacy

Hey Travellers is intended to be used in accordance with the age rating shown on the relevant app store or platform.

We do not knowingly collect personal information from children without appropriate consent where required by law. If you believe a child has provided us with personal information, please contact us so we can review and remove it where necessary.

7. Data retention and security

We keep personal information only for as long as necessary to provide the game, meet legal requirements, resolve disputes, and improve our services.

We use reasonable technical and organisational measures to protect your information. However, no method of transmission or storage is completely secure.

8. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date. If there are major changes, we may notify users through the game, website, app store listing, or email where appropriate.

9. Contact us

For questions about this Privacy Policy or your personal information, please contact us at:

hello@theloopcraft.com
+960 3009001
Maldives